Refund policy

At culthery, every order is carefully checked and packed before it ships. Please read this policy before you buy.

1. No Returns on Change of Mind

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, wrong choice of size, colour, or model, or because the product no longer suits your needs. Please review product descriptions, specifications, dimensions, and images carefully before ordering, and contact us at [EMAIL ADDRESS] if you have any questions beforehand.

2. What This Policy Does Not Cover

You are entitled to a remedy if:

• The product arrives damaged or broken

• The product is defective or not working on delivery

• You received the wrong item or a missing item or accessory

• The product is materially different from its description

In these cases, contact us within [48 HOURS / X DAYS] of delivery. We will offer a replacement, repair, or full refund, as appropriate, at no extra cost to you.

3. How to Report a Problem

Email [EMAIL ADDRESS] or message [PHONE / WHATSAPP NUMBER] with:

1. Your order number

2. A clear description of the issue

3. Photos or an unboxing video showing the product, packaging, and shipping label

We will review your request within [X BUSINESS DAYS] and confirm the next step. We may ask you to return the item for inspection, and we will arrange pickup at our cost.

4. Warranty Claims

Appliances may carry a manufacturer warranty of [WARRANTY PERIOD]. Faults that appear after delivery are handled under the warranty, not this policy. Please keep your invoice and warranty card, and contact us at [EMAIL ADDRESS] for help with claims.

5. Cancellations

You can cancel an order before it is dispatched by contacting us at [EMAIL ADDRESS] with your order number. Once dispatched, it cannot be cancelled. If we cancel an order for any reason, you will receive a full refund within [X] business days to your original payment method.

6. Refunds

Approved refunds are issued to the original payment method within [X] business days after approval. For COD orders, refunds are sent to the bank account or UPI ID you provide. Your bank may take additional time to credit the amount.