Terms of service

1. Introduction

These Terms govern your use of culthery.in and any purchase from culthery (“we”, “us”, “our”), operated by suhail, . By browsing our site or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the site.

2. Account Terms

• You must be at least 18 and capable of entering a legally binding contract under the Indian Contract Act, 1872. Minors may use the site only through a parent or guardian.

• You must provide accurate, current information and keep it updated.

• You are responsible for your login credentials and all activity under your account. Tell us immediately at [EMAIL ADDRESS] if you suspect unauthorised use.

• We may suspend or close accounts that breach these Terms or involve fraud or misuse.

3. Pricing and Payment

• All prices are in Indian Rupees (INR) and [INCLUDE / EXCLUDE] GST unless stated otherwise. Shipping charges, if any, are shown at checkout.

• We may change prices at any time, but the price shown when your order is accepted is the price you pay.

• If a price is listed incorrectly, we may cancel the order and refund you in full.

• We accept [UPI / CARDS / NET BANKING / WALLETS / COD]. Online payments are processed by third-party gateways, and you agree to their terms.

• [COD ORDERS: A COD fee of ₹[AMOUNT] may apply. We may require prepayment for high-value or repeatedly refused orders.]

• Failed transactions where money is debited are usually reversed by your bank within [X] business days.

4. Product Descriptions

We try to describe and photograph products accurately, but colours may vary with your screen, and minor variations in size or packaging can occur. Product specifications, warranty, and manufacturer details are provided on each product page. We do not guarantee that descriptions are error-free. If you receive a product that materially differs from its description, see Section 7.

5. Order Acceptance

Placing an order is an offer to buy, not a confirmed contract. A contract is formed only when we send you an order confirmation or dispatch the item. We may decline or cancel an order for reasons including stock unavailability, pricing errors, suspected fraud, payment failure, or inability to deliver to your pincode. If we cancel after payment, you will receive a full refund. Order quantities may be limited per customer.

6. Shipping and Delivery

• We ship across [SERVICEABLE AREAS, E.G. INDIA] through third-party courier partners.

• Orders are typically dispatched within [X] business days and delivered within [X–X] business days after dispatch. Timelines are estimates and may be affected by weather, strikes, festivals, or courier delays.

• Risk of loss passes to you on delivery. Please check packages on arrival and report visible damage within [48 HOURS] with photos or an unboxing video, if possible.

• We ship across [SERVICEABLE AREAS, E.G. INDIA] through third-party courier partners.

• Risk of loss passes to you on delivery. Please check packages on arrival and report visible damage within [48 HOURS] with photos or an unboxing video, if possible.

• You must provide a complete and correct address. We are not responsible for delays or failed deliveries caused by incorrect details.

• Tracking details will be sent to you once your order ships.

7. Returns and Refunds

• Eligibility: you may request a return within [X] days of delivery if the product is damaged, defective, wrong, or materially different from its description. [OPTIONAL: Change-of-mind returns are accepted within [X] days for unused items in original packaging.]

• Non-returnable items: [E.G. PERSONALISED ITEMS, CONSUMABLES, HYGIENE-SENSITIVE PRODUCTS, ITEMS MARKED NON-RETURNABLE].

• Process: email [EMAIL ADDRESS] with your order number and photos. We will confirm and arrange pickup or give return instructions.

• Refunds: once we receive and inspect the item, we will refund to your original payment method within [X] business days. For COD orders, refunds go to a bank account or UPI ID you provide. Your bank may take additional time to credit the amount.

• Warranty: appliances may carry a manufacturer warranty. For warranty claims, see the warranty card or contact us at [EMAIL ADDRESS].

• Cancellations: orders can be cancelled before dispatch. After dispatch, the return process applies.

8. Prohibited Uses

You agree not to:

• Use the site for any unlawful purpose or in violation of Indian law

• Provide false information or impersonate anyone

• Use stolen cards, fraudulent payment methods, or abuse refund and return policies

• Buy for resale without our written permission

• Interfere with the site’s security or operation, or introduce malware

• Scrape, copy, or reproduce our content without permission

• Post defamatory, abusive, or infringing reviews or comments

9. Intellectual Property

All content on the site, including the [STORE NAME] name, logo, text, images, and design, belongs to us or our licensors and is protected by Indian intellectual property laws. You may not use it without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

• The site and its content are provided “as is” and “as available”.

• We are not liable for indirect, incidental, or consequential losses arising from your use of the site or products.

• Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

• We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure), or for acts of third-party couriers, payment gateways, or manufacturers beyond our control.

Nothing in these Terms excludes or limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any liability that cannot lawfully be excluded.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to the next sentence, the courts at [CITY, STATE] have exclusive jurisdiction over any dispute. Consumers may also approach the appropriate Consumer Disputes Redressal Commission as permitted under the Consumer Protection Act, 2019. [OPTIONAL: Before going to court, we encourage resolving disputes by good-faith discussion, and where agreed, by arbitration under the Arbitration and Conciliation Act, 1996, seated in [CITY].]

12. Changes to These Terms

We may update these Terms from time to time. The version on this page, with its date, applies to your use of the site.

13. Contact and Grievance Redressal

culthery

[BUSINESS ADDRESS]

Email: contactculthery@gmail.com

We acknowledge complaints within [48 HOURS] and resolve them within 7 days.