Shipping policy

1. Order Processing Time

Orders are processed within [PROCESSING TIME, E.G. 1-2 BUSINESS DAYS] after payment confirmation. Business days are [MONDAY TO SATURDAY / MONDAY TO FRIDAY], excluding public holidays. Orders placed after [CUT-OFF TIME] or on holidays are processed the next business day. During sale periods and festive seasons, processing may take an extra [X] days, and we’ll let you know if that happens.

2. Shipping Methods

We ship through trusted courier partners, including [COURIER PARTNERS, E.G. DELHIVERY / BLUE DART / DTDC / ECOM EXPRESS]. Available options at checkout:

• Standard Shipping: our regular delivery option

• Express Shipping: [AVAILABLE / NOT AVAILABLE]; faster delivery for an additional fee

• Cash on Delivery (COD): [AVAILABLE / NOT AVAILABLE] for eligible pincodes

We choose the courier best suited to your pincode unless stated otherwise.

3. Delivery Timeframes

Estimated delivery time after dispatch:

Destination Standard Express

Metro cities [X-X BUSINESS DAYS] [X-X BUSINESS DAYS]

Other cities and towns [X-X BUSINESS DAYS] [X-X BUSINESS DAYS]

Remote areas / North East / J&K [X-X BUSINESS DAYS] [X-X BUSINESS DAYS]

These are estimates, not guarantees. Enter your pincode on the product or cart page to see the expected delivery date and check serviceability.

4. Shipping Costs

• Free shipping on orders above ₹499

• Standard shipping: ₹[SHIPPING COST] for orders below ₹[AMOUNT]

• Express shipping: ₹[SHIPPING COST]

• COD handling fee: ₹[AMOUNT]

• Remote area surcharge: ₹[AMOUNT], if applicable

The exact shipping cost is shown at checkout before you pay. Prices include GST unless stated otherwise.

5. Order Tracking

Once your order ships, we’ll send you a confirmation by [EMAIL / SMS / WHATSAPP] with a tracking link and courier name. Tracking usually updates within [24-48 HOURS] of dispatch. You can also check your order status by logging into your account or contacting us at [EMAIL ADDRESS] with your order number.

6. Delivery Issues and Delays

• Delays: weather, strikes, festivals, regional restrictions, or courier issues can slow deliveries. If your order is delayed beyond [X] days of the estimated date, contact us and we’ll follow up with the courier.

• Incorrect address: please double-check your address and pincode at checkout. If the courier can’t deliver because of incorrect details, you may be charged for re-shipping.

• Failed delivery attempts: couriers usually attempt delivery [X] times. If you’re unavailable, they may contact you to reschedule. After the final attempt, the package may be returned to us. We’ll contact you to arrange re-delivery or a refund, minus shipping costs.

• Damaged or tampered packages: if your package looks damaged, please note it with the delivery agent where possible. Then email [EMAIL ADDRESS] within [48 HOURS] of delivery with your order number and clear photos or an unboxing video, and we’ll make it right.

• Missing or lost packages: if tracking shows delivered but you haven’t received it, contact us within [X] days. We’ll investigate with the courier and arrange a replacement or refund if the package is confirmed lost.

• Incorrect or missing items: contact us within [48 HOURS] of delivery and we’ll fix it promptly.

7. International Shipping

[OPTION A: We currently ship only within India.]

[OPTION B: We ship to [LIST OF COUNTRIES]. International orders take [X-X BUSINESS DAYS] to arrive. Shipping costs are calculated at checkout based on weight and destination.

Customers are responsible for any customs duties, import taxes, and brokerage fees charged by their country. These are not included in our prices or shipping charges. Delivery times may be longer if customs clearance is delayed. Some products, such as [E.G. ELECTRICAL APPLIANCES], may not be eligible for international shipping due to voltage standards or import restrictions.]

8. Contact Us

Questions about your shipment? We’re here to help.